Customer Service

 

Stepan Company appreciates your business and strives to meet your service expectations the first time, every time.

When you do business with Stepan Company, you’ll always have a customer service representative (CSR) available to help you, through all phases of order fulfillment. Select a region using the map in the upper right of the screen, and we’ll assist you however you need.

Stepan Company USA
Tel: 1-800-457-7673 (Customer Service)
Tel: 1-847-446-7500 (Main phone number)
Fax: 1-847-501-2464
Email: order.placement@stepan.com 

Stepan CANADA Inc.
Tel: 1-800-461-5000 (Customer Service)
Tel: 1-705-326-7329 (Main phone number)
Fax: 1-705-326-3458
Email: cservlm@stepan.com 

Stepan MEXICO
Tel: + 52-555-533-1697 (Sales and Customer Service)
Tel: + 52-868-810-9300 (Plant)
Fax: + 52-555-514-5448
Email: order.placement@stepan.com 

Stepan QUIMICA
Tel: +55-11-5089-2200 (Main number and sales office)
Tel: + 55-31-3311-920 (Plant)
Fax: +55-11-5539-4587

Stepan COLOMBIA
Tel: +57-6-8993125 (Customer Service)
Tel: +57-6-8993100 (Plant)
Fax: +57-6-8720-332

Stepan UK
Tel: +44-161-338-9000
Fax: +44-161-303-2991
Email: customer.service@stepaneurope.com 

Stepan FRANCE
Tel: +33-476-50-51-00
Fax: +33-476-56-71-65
Email: adv@stepaneurope.com 

Stepan CHINA
Tel: +86-20-3868-9297
Fax: +86-20-3836-9287

Stepan PHILIPPINES
Tel: +63-2-842-7951
Fax: +63-2-842-1236

If you have technical questions about products or product samples, please contact our technical services team.